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Explore How spribe Protects Your Privacy

At spribe, we treat every piece of information you share with us as something worth protecting — from the moment you open your account to every transaction you…

Clear data collection practicesSecure account storageYour rights, explained plainlyIndia-specific data handlingDirect contact for data requests
spribe Explore How spribe Protects Your Privacy
REACH OUR PRIVACY TEAM

Contact Us About Your Personal Data

If you have a question about how we store your data, want to request a copy of what we hold, or need something corrected or deleted, our privacy team is here to…

Email Privacy Request Send a written request to our privacy address at spribe.site and we will acknowledge it within 48 hours, then fulfil the request within the period required by local data protection law.
Live Chat Support Open the chat widget on spribe.site to speak with a support agent who can log your data enquiry and escalate it to the privacy team if your question needs specialist handling.
Help Centre Ticket Submit a formal ticket through our Help Centre, describe what data you want to access, correct or remove, and our team will confirm receipt and provide a reference number by return.
HOW WE HANDLE DATA

Switch Confidence On: Our Data Commitments

We have built data handling into how spribe.site operates, not bolted it on afterwards. Each commitment below reflects a concrete practice in our systems, not a vague promise about intent.

Data Collection Transparency

We only collect what we genuinely need: your identity details, payment records from UPI, Paytm or PhonePe, and session data. Nothing is collected without a stated reason in this policy.

Cookie Controls

Our cookie banner lets you accept, reject or customise non-essential cookies the first time you land on spribe.site. You can change these preferences at any time through the settings link in the footer.

Account Security Measures

Passwords are hashed before storage; we never hold them in plain text. Account access requires verified credentials, and suspicious login attempts trigger an automatic review process.

Retention Periods

We keep account data for as long as your account is active and for a further period required by financial regulations. Once that period ends, data is securely deleted or anonymised.

Who Can See Your Data

Only staff who need your data to operate your account or process your payments can access it. Third-party processors — such as payment gateways handling UPI transactions — are bound by data processing agreements.

Requesting Changes to Your Data

You can ask us to correct inaccurate information, request a copy of what we hold, or ask for deletion at any time. Contact us via email or Help Centre ticket and we will act within the window the law sets.

Answers to Your Privacy Policy Questions

These questions come up most often when our account holders want to understand their data rights on spribe.site. If your question is not here, reach out to our privacy team directly.

We collect your name, email address, phone number and government ID details needed to verify your identity. Payment data — including UPI handles, Paytm wallet references and PhonePe transaction IDs — is recorded for compliance.

We share data only with payment processors and identity verification services that are necessary to run your account. We do not sell your data. Any third party we work with is contractually required to protect it.

Your data stays on our systems for as long as your account is active, plus a further period set by applicable financial and anti-money-laundering regulations. After that window closes, we delete or anonymise the records.

Send a written data-access request by email or via a Help Centre ticket. Describe what you want to see and include your registered email address so we can verify the request before releasing anything.

Yes. Submit a deletion request through email or the Help Centre. We will remove data that is not legally required to be kept. Any data we must retain for regulatory reasons will be held only for the minimum required period.

When you first visit spribe.site, a cookie banner gives you control over non-essential cookies. Essential cookies needed for login and security run regardless. You can update your preferences through the footer settings link at any time.

Contact our privacy team directly by email with a clear description of your concern. We aim to acknowledge all privacy complaints within 48 hours and resolve them as promptly as the investigation allows.